Shipping Policy

Shipping Worldwide 

All Jason Makki products are shipped to you from Germany via a secure, tracked shipping method.

We offer free shipping on orders over €100 worldwide. No code necessary. Free shipping will be applied at checkout and customs fees, tariffs or duties are not included in pricing. 

Please note that we do not ship to P.O. boxes, please provide a physical address.

 

Dispatch and order fulfilment 
Orders are dispatched and fulfilled within 1-2 Business days from the date of purchase. Please note that all orders are sent on Monday to Friday, except Public Holidays.

Customers must ensure to provide the exact delivery address and instructions at the time of placing the order. Make sure someone is available to receive the parcel. Once the parcel is shipped, we cannot change the address or cancel the oder.


 

UPS Standard 

Europe: 2-6 Business Days
International: 3-12 Business Days
Insured Tracking Number 

 

UPS Express 

Europe: 2-3 Business Days
International: 3-7 Business Days
Insured Tracking Number

 

DHL Express 

Europe: 2-3 Business Days
International: 3-6 Business Days
Insured Tracking Number

 
CUSTOMS
Customs fees, tariffs or duties are not included in pricing.
Orders shipped to non EU countries could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package.
Note: India customs fees, tariffs is almost 100% of the value of the products.

 

DELIVERY TRACKING
All items will be delivered via UPS & DHL. Once the order is dispatched, the customer will be notified via email with the carrier and tracking information. We encourage customers to track the parcel and it is the customer’s responsibility to follow up. Please Contact us immediately if you need any help.

 

LOST OR STOLEN PACKAGE
Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. Contact our customer service team at support@jasonmakki.com if you need help.

 

SHIPPING DISCLAIMER
Once the order is made, fulfilled and under the carrier’s care; the customer has agreed to our Terms & Conditions.

The customer /buyer of our products is responsible for any payable VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by their country of residence for importing consumer goods. We do not collect these fees out of Europe and cannot provide an estimated cost, as charges depend on their Local Customs may vary around the world. We suggest customers speak to their local postal or customs office for clarification and get an idea of any fees that may apply. 

We have the right to disclaim delivery delays due to local custom screening and revisions in some countries. Unexpected delays on common holidays esp. during high seasons (Black-Friday, Christmas, etc.) and uncontrollable events like weather or natural disasters etc...

Due to COVID-19, please account for a possible delay of approximately 5-8 business days in receiving your order (some International countries might affect). We appreciate your patience and are doing everything we can to get your order to you safely while adhering to the government guidelines.

   

Return Item

Visit Return and Refund Policy.

 

Contact Us

We aim for 100% customer satisfaction    ★ ★ ★ ★ ★
If this product is in any way not a 5 stars experience, please don't hesitate to reach us so that we can make it right. We are always here for you!
 
THANK YOU FOR CHOOSING JASON MAKKI
E-Mail   support@jasonmakki.com
Phone   +4917675117083