Shipping

Shipping Worldwide 

 

Free shipping over €50 in Germany

We ship with UPS Worldwide Service. Depending on your country of residence, local tariffs, customs or import fees might apply and would have to be born by you

 

Important: Once Your order fulfilled we can't cancel or refund your payment,(when you received tracking number, we can't refund or cancel the service).
Once your order has shipped, we are unable to change the shipping address.

 

Shortly after you place your order online, you will receive an order confirmation email to acknowledge your order. Once your item has prepared for shipment and ships, you will receive a shipment notification email with carrier and tracking information. You can track your order every step of the way. Your order is complete once the package is in the postal carrier's care.

 

What are the delivery options and how long will the delivery take?                       

We provide several delivery options.

All of the delivery method are DDU (Delivered Duties Unpaid) Duties and taxes are paid upon delivery by the consignee/receiver.

         UPS Economy delivery Jason Makki

  • UPS  Economy  
  • UPS  Standard  
  • UPS  Express    

 

Note: at the checkout if you chose several products at once you might get a better shipping rate.

We expect small delays in shipping due to covid-19 and we can’t promise on time delivery. However, we make sure you’ll still get it fast enough.

Delivery to some countries can be delayed up to 7 working days due to customs revisions.

Working days are defined as Monday to Friday and exclude public holidays.

In high seasons (Black-Friday, Christmas, etc) delays are common, please consult your tracking number with the tracking system of your national post system before consulting our customer service.

To receiver your product without delay provides the exact address and make sure someone is at home to receive it.

 

UPS Economy DDU

InternationalAverage time in transit of 14-21 Business Days   

Including tracking number.

Worldwide Economy DDU (Delivered Duties Unpaid)

Duties and taxes are paid upon delivery by the consignee/receiver

None-guaranteed service

Saudi Arabia and United Arab Emirates (Middle East) may take up to 29 days.

 

UPS Standard 

Europe: Average time in transit of 2-4 Business Days

Including tracking number.

DDU (Delivered Duties Unpaid)

Duties and taxes are paid upon delivery by the consignee/receiver

 

UPS Express 

Europe: Average time in transit of 1-3 business days

Including tracking number.  

InternationalAverage time in transit of 2-4 business days

Including tracking number.  

DDU (Delivered Duties Unpaid)

Duties and taxes are paid upon delivery by the consignee/receiver

 

Shipping Disclaimer 

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.

Please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs

 

Q & A

Do you ship your products to my country?

Yeas, we do world-wide 
Please, check the shipping option and countries stated above.
If there was no shipping option in the checkout section. Please contact us via email mentioned below.

    

Do I have to pay for customs clearance, duties and tax to my country?

Products will be delivered through the UPS i-parcel network, including contracted service providers. Duties, taxes, and customs clearance fees will be paid by the buyer upon delivery.

 

I received the wrong item.

Is the wrong item in your delivery or does the item differ from the item description in your order? Is there an item on your delivery note or invoice other than the one you received? Then please inform us via the Email. Please also let us know what kind of discrepancy there is. We will then get in touch with you as soon as possible.

 

What if my order hasn’t been delivered yet?

If the estimated delivery date has passed, we kindly ask you to wait a few extra days in case there are any local postal delays, as your parcel is due to be delivered by your local postal service.

After few extra days, please contact us via E-mail and include your order number. We’ll take an immediate action from there.

 

My item is broken/damaged?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  

From which country Jason Makki's products are dispatched?

Our company is based in Germany and shipping directly from Germany to all over the world.

  

Is it safe paying with Credit/Debit on Jason Makki Website? 

Our payment has PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance. Paying through Credit/Debit card is protected as we take additional measures to guarantee your security and comfort. So, you can use your cards without thinking about credit card security.

 

Return Policy

As a private customer, you have a 14-day right of withdrawal. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Send us an email and we will make it right for you.

 

How to cancel my order? 

If your order has not yet been processed, you may cancel your order by logging into your account. If your order has been processed and handed over for dispatch your order falls under the returns policy stated above. Please check the cancellation right section in our terms and conditions. Contact us and we will make sure do our best to complete the process for you.

 

Contact Us

We aim for 100% customer satisfaction    ★ ★ ★ ★ ★

If this product is in any way not a 5 stars experience, please don't hesitate to reach us so that we can make it right. We are always here for you!

 

THANK YOU FOR CHOOSING JASON MAKKI

 

E-mail   Support@jasonmakki.com
Phone   +4917675117083

 

 

 

 

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