FAQ's

When will my order be shipped out?

Orders are dispatched and fulfilled within 1-2 Business days from the date of purchase. Please note that all orders are sent on Monday to Friday, except Public Holidays. If you need your order rushed, please leave us a note during the checkout process and we will do our best! 

How to cancel my order? 

If your order has not yet been processed, you may cancel your order by sending us an email at support@jasonmakki.com. If your order has been processed and dispatch then we are not able to cancel your order and it falls under refund policy. 

 Do you ship your products to my country?

Yes, we ship worldwide. If there is no shipping option available at the checkout section for your country or any error happened during the checkout. Please contact us at support@jasonmakki.com

 

In which country are you shipping Jason Makki's products?

We are shipping our products from Germany.

 

Do I have to pay for customs duties/tax to my country?

Yes, for Non-EU countries, duties and taxes are not included at checkout and must be paid by the receiver upon delivery.

 

Is it safe to pay with Credit/Debit on Jason Makki Website? 
Our Website has PCI Level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance. Paying through Credit/Debit card is protected as we take additional measures to guarantee your security and comfort. It's always PCI compliant and fully secure for payment processing. So, you can use your cards without thinking about credit card security.

 

What if my order hasn’t been delivered yet?
If the estimated delivery date has passed, we kindly ask you to wait a few extra days in case there are any local postal delays, as your parcel is due to be delivered by your local postal service. We also encourage you to monitor your parcel online using the tracking number attached in our confirmation email to you. After a few extra days, please contact us via E-mail and include your order number. We will take immediate action from there.

 

I provided the wrong delivery address.
Customers must ensure to provide the exact delivery address and instructions at the time of placing the order. You must contact us immediately to resolve the issue but once the parcel is shipped, we cannot change the address.

 

I received the wrong item.
If you have received an item that is different from your specified order or if the item in your delivery is different from the description. Please contact us immediately or within 24 hours, through email and let us know what kind of discrepancy there is. Provide any photos of the item for us to verify. We will endeavor to get you the correct item within the normal timeframe. If the item is out of stock, we will refund you the full cost. 
 
My item is broken/damaged.
Please inspect the items you received upon delivery and contact us immediately or within 24 hours. Provide images of the faults or damages found. We would like to evaluate the issue and if the damages were due to manufacturing defects or damage during transit, we will be happy to replace the item for you.

   

Can I return my package?
If you are not satisfy with your order, you have a 14 days to return the package. To be eligible for a return, your item must be in the same condition and in its original packaging. Please see more details at the return and refund policy section. Send us an email and we will make it right for you.

 

My package has been lost or stolen, what do I do now?
Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. Contact our customer service team at support@jasonmakki.com if you need help.

 

Contact Us

We aim for 100% customer satisfaction    ★ ★ ★ ★ ★

If this product is in any way not a 5 stars experience, please don't hesitate to reach us so that we can make it right. We are always here for you!

THANK YOU FOR CHOOSING JASON MAKKI
Email   support@jasonmakki.com
Phone   +4917675117083