Q & A
Do you ship your products to my country?
Yeas, we do world-wide
Please, check the shipping option and countries stated above.
If you there was no shipping option in the checkout section.
Do I have to pay for customs clearance, duties and tax to my country?
Products will be delivered through the UPS i-parcel network, including contracted service providers. Duties, taxes, and customs clearance fees will be paid by the buyer.
I received the wrong item.
Is the wrong item in your delivery or does the item differ from the item description in your order? Is there an item on your delivery note or invoice other than the one you received? Then please inform us via the Email. Please also let us know what kind of discrepancy there is. We will then get in touch with you as soon as possible.
What if my order hasn’t been delivered yet?
If the estimated delivery date has passed, we kindly ask you to wait a few extra days in case there are any local postal delays, as your parcel is due to be delivered by your local postal service.
After few extra days, please contact us via E-mail and include your order number. We’ll take an immediate action from there.
My item is broken/damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In which country are you shipping Jason Makki's products?
Our company is based in Germany and Dubai but we ship our products directly from Germany to all over the world.
Is it safe paying with Credit/Debit on Jason Makki Website?
Our payment has PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance. Paying through Credit/Debit card is protected as we take additional measures to guarantee your security and comfort. It's always PCI compliant and fully secure for payment processing. So you can use your cards without thinking about credit card security.
As a private customer, you have a 14-day right of withdrawal. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Send us an email and we will make it right for you.
How can I cancel my order?
If your order has not yet been processed, you may cancel your order by logging into your account. If your order has been processed and handed over for dispatch your order falls under the returns policy stated above. Please check the cancellation right section in our terms and conditions. Contact us and we will make sure do our best to complete the process for you.
We aim for 100% customer satisfaction ★ ★ ★ ★ ★
If this product is in any way not a 5 stars experience, please don't hesitate to reach us so that we can make it right. We are always here for you!
THANK YOU FOR CHOOSING JASON MAKKI