FAQ

FAQ

Do you ship your products to my country?

Yes, we ship worldwide.

You can check the shipping option and countries stated above.

Contact us, if there is no shipping option available to your country on checkout.

 

In which country are you shipping Jason Makki's products?

Our company is based in Germany and Dubai but we ship our products directly from Germany to all over the world.

 

Do I have to pay for customs clearance, duties and tax to my country?

Yes, it is your responsibility to pay for import duties and taxes in your country of residence. Inquire and contact your Local Customs office for the cost and if charges may apply.

 

Is it safe to pay with Credit/Debit on Jason Makki Website? 

Our payment has PCI Level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance. Paying through Credit/Debit card is protected as we take additional measures to guarantee your security and comfort. It's always PCI compliant and fully secure for payment processing. So, you can use your cards without thinking about credit card security.

 

What if my order hasn’t been delivered yet?

If the estimated delivery date has passed, we kindly ask you to wait a few extra days in case there are any local postal delays, as your parcel is due to be delivered by your local postal service. We also encourage you to monitor your parcel online using the tracking number attached in our confirmation email to you. After a few extra days, please contact us via E-mail and include your order number. We will take immediate action from there.

 

I provided the wrong delivery address.

Customers must ensure to provide the exact delivery address and instructions at the time of placing the order. You must contact us immediately to resolve the issue but once the parcel is shipped, we cannot change the address.

 

How to cancel my order? 

If your order has not yet been processed, you may cancel your order by logging into your account. If your order has been processed and handed over for dispatch, your order falls under the returns policy stated above. Please check the Cancellation Right section in our Terms and Conditions. Contact us and we will make sure to do our best to complete the process for you.

 

I received the wrong item.

If you have received an item that is different from your specified order or if the item in your delivery is different from the description. Please contact us immediately or within 24 hours, through email and let us know what kind of discrepancy there is. Provide any photos of the item for us to verify. We will endeavor to get you the correct item within the normal timeframe. If the item is out of stock, we will refund you the full cost. 

 

My item is broken/damaged.

Please inspect the items you received upon delivery and contact us immediately or within 24 hours. Provide images of the faults or damages found. We would like to evaluate the issue and if the damages were due to manufacturing defects or damage during transit, we will be happy to replace the item for you.

   

Return Policy

As a private customer, you have a 14-day right of withdrawal. To be eligible for a return, your item must be in the same condition that you received and in its original packaging. You’ll also need the receipt or proof of purchase. Please see more details at the Refund Policy section. Send us an email and we will make it right for you.

 

Contact Us

We aim for 100% customer satisfaction    ★ ★ ★ ★ ★

If this product is in any way not a 5 stars experience, please don't hesitate to reach us so that we can make it right. We are always here for you!

 

THANK YOU FOR CHOOSING JASON MAKKI

E-mail   support@jasonmakki.com

Phone   +4917675117083