Return Policy

You are welcome to return/exchange items for a refund/replacement product within 14 days from when your order was delivered. We will gladly issue a refund/exchange if the return conditions (noted below) have been met.

Return Condition

All returned/exchanged items must be unused and in its original packaging. If you return an item that has been used or unsealed, we will carefully dispose it and you will not receive a refund for those item(s). We only refund the price value of the item purchased excluding shipping fee. Shipping & return fee shall be paid to the customer’s choice of carrier and charged on the customer’s side. Free Shipping products are not subject to refund. 

Return Instruction

To return or exchange an item please email us at support@jasonmakki.com with your order number and full name. We will respond within 24 hours and send you a return address. You’ll have to organize a return shipment to us using a carrier of your choice. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information. Items sent back to us without first requesting a return will not be accepted.

Damaged Product

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Shipping Refund Delay 

We operate 100% independently of all shipping carriers & therefore cannot be held responsible for their actions, as a result we will not accept returns or be issuing refunds for shipping costs due to later than expected deliveries. We truly apologize if any items do not arrive in time, but our team is working quite literally around the clock in order to get the packages out as soon as they are ordered. We appreciate your understanding and patience!  

My package has been lost or stolen

Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. If you still have not received your missing package after 3 business days please contact our customer service team at support@jasonmakki.com.

Unclaimed Parcels

Although we regularly monitor our shipments, it is your responsibility as our customer to coordinate directly with the carrier and verify the delivery especially when your local customs have requirements to clear the package. When we hand over the parcels to the courier, the responsibility is automatically between the receiver and the carrier. 

Refunds

Depending on your bank account it may take 3 to 14 days to receive your refund. You will receive the payment back on the account that you also paid from. 

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